We want your visit to a concert or other event run by Atherstone Folk Club to be wholly enjoyable. Sometimes, however, things happen that might spoil that enjoyment. So that we can minimise the chance that might happen, please read the following terms and conditions. We sincerely hope and trust we (or you) never have to turn to them …
Terms and Conditions
Once purchased, tickets cannot be refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time).
For orders placed online, when tickets are being collected at the box office at the event, or at a meeting of Atherstone Folk Club, we ask that the person collecting the tickets presents the email or receipt that the tickets were booked on as identification. Any other forms of ID or letters of authorisation are taken at your own risk and may result in the tickets being withheld at the box office.
No duplicate tickets will be issued to replace lost or stolen tickets.
Customers are advised to check their purchase upon receipt.
Tickets will not be sent by post unless specific instructions are issued to us to that effect. A charge of £1 per delivery will be added to the cost of tickets purchased. There is no need to add the postage charge twice when ordering online.
Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. Venues are also subject to change by virtue of force majeure. As soon as we are notified of any amendments we will contact all customers by letter or email, depending on your method of booking, or by phone if it is urgent.
If the show has been cancelled, you will be entitled to a face value refund, as any delivery fees are non-refundable.
If a show is rescheduled or moved to an alternative venue, you are usually given the option of retaining your tickets for the new date/location, or claiming a face-value refund. The letter or email will contain details on how to obtain this refund, or you can contact us via our online contact form for more information.
Please note, however, that it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Atherstone Folk Club cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
When returning tickets for a refund due to cancellation or postponement, tickets need to be sent to the address on the receipt.
We advise the use of secure mail when returning tickets as we cannot guarantee refunds without the tickets being returned to us. You should include a copy of the email or letter, or a covering note containing your order reference number and contact information. On receipt, Atherstone Folk Club will refund the customer the face value of the tickets using the same method as used to purchase them.
Please note, in the event of an event being cancelled or postponed, Atherstone Folk Club cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.
It is the responsibility of the customer to inform Atherstone Folk Club of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
The right to admission to an event is reserved by the promoter and event venue, which may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Atherstone Folk Club would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, declining to be searched; being abusive or threatening; drunken or other antisocial behaviour (including smoking in no smoking areas); carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate. Anyone under age or appearing to be under age and not offering proof of age will be refused admission without a refund.
Whilst we may allocate specific seats to you, the Theatre or Venue has the right to change these seats to others of equal value.
If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
If tickets that are despatched are returned to Atherstone Folk Club as “addressee unknown”, we reserve the right to cancel the order.
In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
We will not share your personal information for marketing or any other purposes without your consent unless where required by law.
We will always respect your privacy and any personal communication between you and ourselves.
We will always comply with any data protection legislation currently in force.
Where concessionary ticket prices are offered, they apply strictly to persons 60 years of age and above and 15 years and below. Proof of age of the ticket holder presenting a concessionary ticket for an event may be asked for when attending the event.
Anyone attending with a concessionary ticket and not qualifying under either heading above will be required to pay the difference between the concessionary and full prices before being admitted to the event.
Concessionary prices apply only when specifically mentioned on publicity materials.
Atherstone Folk Club will make all reasonable efforts to accommodate disabled customers, but cannot be held responsible for the facilities at venues.
Customers are requested to advise us of any special requirements before making bookings.
In the event that we are unable to accommodate a customer for any reason, we reserve the right to refuse the booking.